Last updated: 17 Jun 2026

1. About This Privacy Policy

This Privacy Policy explains how BargainPHV collects, uses, stores and protects personal information when you use our website, Trip Matcher, messaging tools, enquiry forms and related services.

BargainPHV is a communications and trip-matching platform. We help users create trip requests and connect directly with registered PHOs, private hire drivers and taxi drivers.

2. Who We Are

BargainPHV operates from the United Kingdom. For privacy enquiries, please contact us using the appropriate enquiry form:

User Enquiry | Trade Enquiry

3. Information We Collect

We may collect the following information:

• Name, first name, nickname or trading name.
• Email address.
• Phone number where voluntarily supplied.
• Trip request details, including pick-up, drop-off, date, time, capacity, fare range and service area.
• Messages exchanged through the BargainPHV platform.
• Trade details, including company name, licensing area, package, credits, display tokens and controller activity.
• Enquiry form content.
• Technical data such as IP address, browser, device, access time, pages visited and security logs.
• Cookie and analytics data where applicable.

4. What We Do Not Intentionally Collect

BargainPHV does not require users to provide full home addresses, payment card details, passport details, national insurance numbers or identity documents to create a standard user trip request.

Trade members may be asked for business or licensing-related information where necessary for approval, verification or platform administration.

5. How We Use Your Information

We use personal information to:

• Create and manage user accounts.
• Create, display and manage trip requests.
• Enable messaging between users and registered trade members.
• Operate Trip Matcher, London Airports and Airports & Ports services.
• Support trade packages, request credits, display tokens and controller access.
• Respond to user and trade enquiries.
• Send verification, password reset and platform notification emails.
• Detect misuse, fraud, spam, abuse or unauthorised access.
• Maintain records for operational, legal and security purposes.
• Improve the website and services.

6. Legal Basis for Processing

We process personal data where it is necessary to provide the platform, respond to enquiries, protect the service, comply with legal obligations, support legitimate business interests, or where you have given consent.

7. Sharing Information

BargainPHV may share limited trip request information with registered PHOs, private hire drivers or taxi drivers so they can consider or respond to a trip request.

Your email address is not publicly displayed in trip search results. Information you choose to share directly with a PHO, private hire driver or taxi driver through messaging is shared at your discretion.

We may also share information with hosting providers, email providers, technical service providers, payment providers, analytics providers, legal advisers, regulators or authorities where necessary.

8. Payments and Trade Packages

Where payment services are used, payment processing may be handled by third-party payment providers. BargainPHV does not intend to store full card details on its own systems.

9. Email and Communications

We may send service emails such as verification codes, reset links, enquiry replies, request notifications and trade account updates.

BargainPHV will not demand payment from users for transport services by email, message board, social media or letter.

10. Cookies and Analytics

BargainPHV may use cookies or similar technologies to support website functionality, login sessions, security, analytics and user experience.

Please see our Cookie Policy for more information.

11. Data Retention

We keep personal data only for as long as reasonably necessary for platform operation, legal compliance, dispute handling, security, fraud prevention and administration.

Expired, inactive, completed or unanswered trip requests and related messages may be removed after the relevant request period, subject to operational and legal requirements.

12. Security

We use reasonable technical and organisational measures to protect personal information. No online system can be guaranteed completely secure, but we take steps to reduce unauthorised access, misuse and loss.

13. International Access

BargainPHV is operated from the United Kingdom. If you access the platform from outside the UK, your information may still be processed in the UK and by service providers used to operate the platform.

14. Your Rights

Under UK data protection law, you may have rights to access, correct, delete, restrict or object to processing of your personal data. You may also have the right to data portability in certain circumstances.

To exercise your rights, please contact us using the appropriate enquiry form.

15. Children

BargainPHV is not available to anyone under 18. We do not knowingly collect personal information from children. If we become aware that a person under 18 has registered, we may remove the account and related data.

16. Third-Party Links

Our website may link to third-party websites, services or social media platforms. BargainPHV is not responsible for the privacy practices or content of those third parties.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of BargainPHV after changes are published means you accept the updated policy.

18. Contact

For privacy questions, user support or trade support, please use:

User Enquiry | Trade Enquiry